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Contact Us
Superior Life Support, Inc.
25261 Avenue Tibbitts
Valencia, CA 91355
661-607-0344
Refund, Cancellation, and Return Policy
Students may cancel their reservation and receive a full refund if they provide notice at least 24 hours before the scheduled class. Cancellations made within 24 hours of the class will be subject to a $10 cancellation fee.
For students enrolled in ACLS or PALS online courses with a scheduled skills session, a $25 rescheduling fee will apply if changes are made with less than 24 hours notice.
Please note that refunds cannot be issued for students who have purchased an online American Heart Association (AHA) course web key and have already begun the course.
For physical products, we accept returns on eligible items within 30 days of delivery. Items must be unused, in resellable condition, and approved in advance prior to return. Customers are responsible for all return shipping costs, and original shipping charges are non-refundable. A restocking fee of up to 25% may apply, depending on the product and manufacturer requirements, and will be deducted from the refund if applicable. Refunds will be issued to the original form of payment once the item has been received and inspected. Certain items, including used, opened, or special order products, may not be eligible for return.